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The Complete Guide to Using Facebook Chatbots for Business

Greg is the former Denver Chapter Leader for the Digital Analytics Association. You can follow Greg on Twitter @gregahern and join his CRO Hacks Groups on Facebook and Slack. Chatbots are on Facebook Messenger, Slack, Kik, in the App Store, and on browsers.

Engage with shoppers on their preferred channels, like Facebook, and turn customer conversations into sales with Heyday, Hootsuite’s dedicated conversational AI tools for retailers. Facebook is the most-used social media platform in the world. If you already have a shop set up on Facebook, you’ve taken the right step to join an ever-growing online marketplace. You’d be missing out on solid sales opportunities if you don’t consider adding a Facebook Messenger chatbot to your team. As long as you have some inbound information (i.e., requests) coming through Messenger, you can leave the handling to a chatbot.

BrighterMonday bot

If all is fine with the test you are ready to connect the bot to your main channel and interact with your customers via the chat app they love to use. One of the easiest ways to export data from and to a chatbot flow is using Landbot’d native Google Sheets or Airtable integrations. How a Facebook chatbot works, depends on the flow system you use to create it.


Most brands don’t have the resources to offer 24/7 online customer service and sales support on Facebook Messenger, let alone on their website. Facebook Messenger bots can answer customer questions, track packages, make product recommendations, and even close a sale any time of the day or night. When you want to implement a new marketing strategy through our app, you don’t want to think about it day after day. In just a few minutes, you can launch a campaign that can increase engagement and bring you, customers. You don’t even have to lift a finger from the initial implementation if you don’t want to.

#15. Facebook Messenger Chatbot Tools: TARS

You can change your strategy when you need to, and we are going to be there without interruption. Also, when our messenger chatbot asks for information from your customer, it serves as a level of pre-qualification. When someone is looking to buy something from your business, you can use that voluntary information to serve future campaigns and product launches better. You have now eliminated the need to spend hours of work to get those simple details.

facebook bots list

Chatbots are programmed to understand questions, provide answers and execute some tasks. Using them saves both sides time and brings a more personal feel to the interaction. Within five days, Haptik created a chatbot that can react in both Hindu and English.

Scope Bot

You just need to answer a sequence of questions to help it with choosing the right pieces. One of the most memorable virtual ecommerce assistants was developed by Lego. Ralph the giftbot was supposed to act as an interactive Lego catalog. It was launched before Christmas to help users pick the best gifts by answering a set of questions. Within the software you can create mini landing pages, if you have something that you want to launch a product or a call to action you can create a mini landing page and share to any site.

facebook bots list

It is hard to talk about conversational AI and not mention the latest version of GPT. Its ease with grammar and creativity make it a great chat partner with numerous developers releasing their GPT-3 based chatbots. However, there are numerous examples where its lack of logical understanding makes it prone to error and outrageous recommendations.

x.ai’s Amy is already getting flowers from admirers

You can type in any keyword and all chat history with the keyword will show up. Second, you can download the entire message history by clicking ” Your Facebook Information” under settings. You can use Facebook Messenger to communicate with people who aren’t even on the rest of Facebook!

What are the best Facebook Messenger bots?

  • Hipmunk.
  • Scope Bot.
  • Out of Bacon.
  • Dungeons & Monsters.
  • SuperCop.
  • Kylo Ren.
  • Toni.
  • theScore.

Woebot uses cognitive-behavioral therapy to deliver scripted responses to users. 70 college students dealing with depression tested Woebot and their improvements were published in a research paper demonstrating significant benefits. Facebook Messenger chatbots are useful because they can help you interpret queries from customers or clients, respond to them, and do other activities. Using them saves time for both parties and gives the encounter a more personal feel.

Finding Messenger Bots

This chat does not provide an option to talk to a live representative, it is however unique in the sense that it provides you with a list of command shortcuts. These short commands trigger the chatbot to filter through articles to find more specific articles. For example, if a user is looking for live stock quotes they would type “$” along with the ticker symbol, or stock symbol, and moments later they would know how the stock is performing. At any point in the process, users can select “New Search” to start the process over. Now, you are wondering how could you increase your business using chatbots. Although, we mentioned it briefly in the intro, here is a more concrete answer why you need to use it now.

Small Business Guide to Chatbots & Facebook Messenger Marketing — Search Engine Journal

Small Business Guide to Chatbots & Facebook Messenger Marketing.

Posted: Thu, 04 Apr 2019 07:00:00 GMT [source]

A good chatbot API will help your business by making sure that your customers have the free will to scroll around and find what they’re searching for. The feature will keep the conversations intact while giving your customers great satisfaction. As of 2021, there are more than 300,000 companies that use Messenger bots to reach their audience and customers.

  • 10 Best WordPress Chatbot Plugins Discover the best live chat plugins for your WordPress website.
  • The bot will ask the user what kind of music they are looking for, then provide them with suggested playlists they can scroll through.
  • In this example from La Vie En Rose, the bot understands the requests even though it does not flow logically from the bot’s prompt.
  • All of these have one thing in common—they are extremely popular and mobile-friendly.
  • It’s important to be clear here about what the bot can and cannot do.
  • Or maybe you heard that Messenger chatbots can help you interact with customers for a fraction of the cost of a human counterpart.

Share the song or playlist with anyone they are connected with on messenger. Active Chat and Zo Convert is intended for e-commerce stores. MFY would be the perfect option if you are a blogger or a content creator. Easily collect info you want with the facebook bots list way you could ask relevant questions and gather the data. Not to mention that you could ask multiple choices questions. Zo Convert is one of the players that is growing very fast in this market, and there is a reason why people are loving this tool.

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